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We are striving to provide competent solutions and excellent service for our you and your satisfaction is our highest priority. Feedback from you as our customers helps us better understand your needs and thereby improve our services and products.

How you can contact us

  • Send us a message via our in-app chat support.
  • Write to us at Raiffeisen Centrobank AG, Am Stadtpark 9, 1030 Vienna, Austria
  • Email us on


Should we have failed in fully meeting your expectations or should you have reason to complain, we kindly ask you to contact your personal relationship manager or directly our complaints management by e-mail or mail. We do appreciate your constructive feedback and take it seriously.

  • Please provide the following information so that we can resolve your matter efficiently and quickly:
  • Please state your full name and address.
  • Please describe your matter in detail.
  • Please attach copies of relevant documentation.

Should you have a suggestion regarding the solution of your matter, please let us know.

Complaints management will acknowledge the receipt of your request, as soon as your complaint has been registered, and you will receive an answer after having processed the it. Should the process take a bit longer, we will of course inform you about that as well as of the status of your issue.